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Support

Talk to a person, not a ticket queue

Balay properties are onboarded and supported directly — the same people who set your site up answer your questions.

Email us

support.balay@bitzstacks.com

Questions before signing up, help with your site, or anything in between. We usually reply within a day.

Book a demo

Common questions

Before you ask

What does setup involve on my side? +

One working session, usually over a call or Messenger. You bring your room list, rates, house rules and photos; we configure everything with you and hand over a finished website. Most properties are live within days, not weeks.

Can guests pay by GCash? +

Yes — that is the default. Your GCash QR and bank details appear on the booking page, the guest uploads their payment screenshot, and you verify it against the amount owed before confirming. No card machine or payment gateway is required.

Do I need to buy my own domain? +

No. Your site launches on a Balay address (yourproperty.bitzstacks.com). If you own or later buy your own domain, we connect it for a one-time fee — and it stays registered in your name, so it is always yours.

What happens to my Booking.com or Airbnb listing? +

Keep it. Balay syncs calendars both ways, so a travel-site booking blocks the room on your site and vice versa. Direct bookings grow alongside the OTAs — you are not asked to give anything up.

Do you take a commission on bookings? +

No — never. Balay is a flat monthly subscription. Whether you take five bookings or fifty, the fee is the same, and every peso a guest pays goes to you.

What if I stop using Balay? +

Your guest list, bookings and content are yours — we export them for you on request. If you connected your own domain, it is registered in your name and moves with you.