Terms of Service

The service

Balay provides your property a hosted booking website and an owner console, for a monthly subscription plus a one-time setup engagement. Pricing is quoted per property; we take no commission on your bookings.

Your bookings are your business

Guests contract with your property, not with Balay. You set your rates and policies, you receive guest payments directly (GCash, bank transfer, or a payment account in your name), and you are the merchant of record. Any payment provider's fees are between you and that provider.

Your data and content

Your property content, guest list and booking history are yours. We act as your Personal Information Processor for guest data (see the Privacy Policy). If you leave the service, we export your data on request. A domain registered in your name is always yours.

Subscription, suspension and ending

• Subscriptions are billed monthly or annually in advance, per your quotation.
• If an account falls behind on payment, we contact you first; a property may be suspended after reasonable notice, and its public website taken offline until the account is settled.
• Either side may end the subscription with notice; setup fees cover work already done and are not refunded.

Fair use and honest content

You are responsible for the accuracy of what your website says — rates, photos, policies, and legal notices for your guests. The service may not be used for unlawful listings or to mislead guests.

Service and liability

We work to keep the service available and your data safe, and we maintain backups. The service is provided as-is; our liability is capped at the subscription fees you paid in the preceding three months. These terms are governed by the laws of the Philippines.

Contact

Questions about these terms: support.balay@bitzstacks.com